The intelligence behind quality inbound call traffic
The intelligence behind quality inbound call traffic
Our proprietary CallThread platform is a complimentary service for our customers.
Equipped with the powerful features of CallThread, our customer success team will optimize each inbound call campaign to the specific needs of your business.
Campaign Management
Tailor your pay-per-call campaign to the specific needs of your business. Schedule when your campaign is on and off, pace the number of calls you receive a day, and receive feedback on how well your campaign is designed relative to your competition and goals.
Geo-Targeting
For hyper-local targeting of your customers, your customer success representative can utilize an interactive map that allows for selecting locations based on latitude and longitude, zip code, city, state, or nationwide.
Bid-Strength Optimizer
To improve performance for each campaign, our customer success team measures the expected volume of traffic and continuously provides real-time pricing information for your business category.
Real-time Reporting
Improve your customer service, measure your leads, and manage your staff by analyzing calls that reach your contact center. Real-time reports are available through an online dashboard or via email. If calls are recorded, our platform transcribes these calls.
All your campaigns are captured on a single reporting dashboard. This includes calls from the Soleo Call Network and those independently managed.
Dashboard Reporting
- Calls appear on the dashboard within minutes
- Reports identify the type of call source, call volumes, and conversion rates
- Users can view real-time trend and opportunity reports to identify categories and locations that are seeing significant changes in traffic volume
Call Details
View a line-by-line description of each lead, including:
- Whether the lead was sold or rejected
- The time stamp
- Where the lead came from
- Whether the lead resulted in a product or service sold
Call Details
View a line-by-line description of each lead, including:
- Whether the lead was sold or rejected
- The time stamp
- Where the lead came from
- Whether the lead resulted in a product or service sold
Call Recording
- After informing callers that the call may be recorded, users can enable call recordings for all calls received or just from specific call sources
- Recordings are directly accessed on the reporting dashboard
- Recorded calls are eligible for call transcription, which generates a downloadable file capturing the entire conversation with the call lead for further keyword spotting
Interactive Voice Response
Offer better customer service and improved agent efficiency with Soleo’s CallThread IVR platform. Instead of being put on hold, callers are greeted with an automated service right away.
Improve Call Efficiency
An IVR can improve agent efficiency and shorten the length of your caller conversations. The IVR can also provide your call representative with useful information for an improved interaction with the caller.
Improve Call Efficiency
An IVR can improve agent efficiency and shorten the length of your caller conversations. The IVR can also provide your call representative with useful information for an improved interaction with the caller.
Custom Announcements
Using CallThread’s dialog manager, we can easily customize your prompt recording and response-based routing. This allows new customers to be routed to sales and existing customers to be handled by the service department.
Custom Announcements
Using CallThread’s dialog manager, we can easily customize your prompt recording and response-based routing. This allows new customers to be routed to sales and existing customers to be handled by the service department.
Protection From Fraudulent Calls
Get more quality call traffic by adding a protective layer that stops fraudsters before they reach your call center. CallThread partners with TCPA blacklist providers to block inbound calls from known TCPA litigators or complainants.
Protection From Fraudulent Calls
Get more quality call traffic by adding a protective layer that stops fraudsters before they reach your call center. CallThread partners with TCPA blacklist providers to block inbound calls from known TCPA litigators or complainants.
Call tracking
CallThread’s call-tracking technology makes it easy to attribute call conversions with the appropriate call source.
Number Assignment
Understand how your search, digital, and offline marketing campaigns perform with call tracking numbers. Our platform offers a variety of local & toll-free telephone numbers that have not been used in the last 90 days. We can also port existing phone numbers to ad campaigns.
Automatic Call Distributor
Each call buying campaign can be configured based on time or day, so you only get calls when you want them. Campaigns can also be introduced with location-based routing for businesses with multiple locations.
