Call transfer and information service for nonworking numbers
Soleo's call transfer and information service allows carriers to monetize calls to nonworking business numbers. Callers are given suggestions of alternative local merchants free of charge.
Our cloud-based platform and years of experience make this service easy to implement. We provide a variety of call flows that determine a caller’s true intent when they reach a disconnected business number. In some business categories, we offer follow-up questions to determine the most appropriate way to route the call. The net result is highly satisfied callers and a better-targeted lead for local merchants. Soleo shares the advertising revenue it receives from merchants with its carrier customers.
Soleo’s automated directory assistance provides carriers with service flexibility, high fulfillment rates, and cost efficiencies. We handle voice requests for business, residential, and government listings, as well as search by business category or phone number.
Our cloud-based speech recognition platform supports high volume call traffic and large datasets with superior response times. With our web-enabled DA agent workstation solution, agent applications can be easily added and customized based on carrier call handling practices. The net result is highly satisfied callers and, depending on the call, a targeted lead for local merchants.