Blog Posts
Using Language, Naturally
  • August 8, 2018

Our natural language technology understands language like a person – in a conversational, natural way – and returns business listings.

If someone said “My dog is sick” you would know their dog was not feeling well and may need a veterinarian. But Google would not. It would return with articles on “Top 10 Signs Your Dog May Be Sick,” videos about identifying a sick dog, or ways to comfort your ill pup.

TrustedListings.com would return veterinarians and veterinary hospitals.

During Soleo call intercepts, a consumer calls a disconnected number and we give them the option to be transferred to a similar business in their area. We’re now using natural language to ask the caller what they’re looking for and give them local, accurate options to select.

In this video, Dr. Jason Nordhaus, our chief scientist, explains a little more about natural language.